Complaints
Complaints
If something went wrong — at offer, issue or claim — tell us. We handle every complaint in writing, with a registration number.
How to file a complaint
Through the form below, by e-mail to reclamatii@expresasig.md or in writing at our office (12 Tighina St., Chișinău).
We confirm receipt within 2 working days and reply in writing within 30 days.
If you are not satisfied with the reply, you may address the National Bank of Moldova (insurance supervisor) or the Consumer Protection and Market Surveillance Agency.
Document delivery
Policies are issued electronically and arrive by e-mail. On request we deliver printed documents in Chișinău by courier or you can collect them at our office.